• When in emergency situations, such as card lost or stolen, UnionPay cardholders (card number starting with 62) can call the hotline of the issuing bank or local UnionPay hotline to apply for emergency card replacement service. The service is currently available to Credit Cards and Debit Cards issued outside of Mainland China.
• Cardholders can call their Issuing bank or the UnionPay hotline to apply for the service and the replacement card is delivered by express courier. The UnionPay Emergency Card Replacement service can be provided in as little as 24 hours (subject to authorization by the Issuing bank and the location of the cardholder).
• The UnionPay Emergency Card Replacement is available globally.
• The service was provided as of June 2016, subject to authorization by the issuing bank. Issuing bank needs to provide authorized emergent contact person to UnionPay and complete internal operation process in advance.(including provides 24*7 customer service hotline).
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1.
The Cardholder calls their issuing bank or the UnionPay hotline to apply for the service
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2.
The issuing bank validates the identity of the cardholder and collects the information needed for the service
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3.
The issuing bank confirms the service acceptance and card delivery address with the cardholder
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4.
The cardholder receives the replacement card delivered by express courier
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5.
The cardholder pays the service fee.