Global Assistance Services
  • 01Global Travel Assistance
    Travel assistance is always available for all UnionPay cardholders anywhere in the world. So, whether you need language assistance in China or encounter thievery in Bangkok, it is strongly recommended that you contact us first.
    Our Services including:
    • Delayed and lost baggage
    • Urgent telephone translation service
    • Lost passports
    • Embassy & Consulate information
    • Emergency legal aid
    • Urgent interpretation service
    • Emergency travel assistance
  • 02Global Medical Assistance
    The medical and security assistance is always available for all UnionPay cardholders anywhere in the world. So, whether you lose your medicine in Madrid, require medical treatment in Wuhan or what’s worse get a myocardial infarction, we strongly recommend you to contact us first.
    Our Services including:
    • Medical advice over the phone
    • Arrangements for urgent medical transfer
    • Introduction and recommendation of medical institutions
    • Arrangements for repatriation of remains
    • Follow-up observation on medical conditions during hospitalization
    • Arrangements for visiting relatives and friends
    • Guarantee and/or disbursements of medical expenses
    • Arrangements for repatriation of minor children
    • Medical translation service
    • Arrangements for accommodation for relatives
    • Arrangements for the delivery of essential drugs and medical supplies